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Terms of Service

These Terms of Service (“Terms”) govern your use of the ProductFlo software platform, mobile applications, and website (collectively, “Service”) provided by Wearer Lab Inc. (“Company,” “ProductFlo,” “we,” or “us”). By accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy.

If you do not agree, do not use the Service.

  1. Acceptance of Terms

    • These Terms form a binding agreement between you (“User”) and ProductFlo. You affirm that you are of legal age and have the authority to enter into this Agreement.

  2. Eligibility

    • You must be at least 18 years old (or the age of majority in your jurisdiction).
    • You may not use the Service if you have been previously suspended or removed.

  3. Account Registration & Security

    • Provide accurate, current, and complete information during sign‑up.
    • Safeguard your credentials and promptly notify ProductFlo of any unauthorized use.
    • Organization owners are responsible for the actions of their authorized users.

  4. Subscriptions, Fees & Payment

    • Paid plans, pricing, and features are described on the pricing page.
    • Fees are billed in advance, non‑refundable except as required by law.
    • Plans renew automatically unless cancelled before renewal.
    • You are responsible for taxes; late payments may incur interest and suspension.

  5. License & Permitted Use

    • ProductFlo grants you a limited, non‑exclusive, non‑transferable, revocable license to use the Service for your internal business purposes, subject to these Terms.

  6. Intellectual Property

    • The Service and all related content are owned or licensed by ProductFlo and protected by intellectual‑property laws.
    • You may provide feedback; we may use feedback without restriction or compensation.

  7. User Content

    • “User Content” means any data, files, designs, or materials you upload or create with the Service.
    • You retain ownership. You grant ProductFlo a worldwide, royalty‑free license to host, process, and display User Content solely to operate and improve the Service.
    • You warrant that you have the rights to the User Content and that it does not violate any laws or third‑party rights.

    1. Public Projects & Additional License — Free Tier

      • - Public by Default: Projects created under the Free Tier are public and may be viewed, downloaded, or forked by others. Do not upload confidential information to a Free‑tier project.
      • - Expanded License: You grant ProductFlo a perpetual, worldwide, irrevocable, royalty‑free license to use public Free‑tier content for any lawful purpose, including model training and marketing.
      • - No Confidentiality or Attribution: ProductFlo has no obligation to keep such content confidential or attribute it to you.
      • - Upgrading: Upgrade to a paid plan to create private projects. Making a project private does not erase prior public copies.
      • - Compliance: You must not include special‑category personal data, export‑controlled data, or information you are legally prohibited from disclosing.

  8. Confidentiality & Data Privacy

    • Each party will protect the other’s confidential information. ProductFlo processes personal data per its Privacy Policy, GDPR, and CCPA.
    • Data‑processing addenda are available on request.

  9. Prohibited Conduct

    • Reverse‑engineering, scraping, or duplicating the Service.
    • Uploading malicious code or violating export laws.
    • Harassing, fraudulent, or illegal activities.
    • Bypassing security or misrepresenting identity.

  10. Third‑Party Services & Links

    • The Service may link to or integrate with third‑party services. ProductFlo is not responsible for those services.

  11. Service Availability & Modifications

    • We target 99.9 % uptime but do not guarantee uninterrupted Service.
    • We may modify or discontinue features. Material adverse changes to paid plans will be preceded by 30 days’ notice.

  12. Beta Services

    • Beta features are provided “as is,” may be discontinued at any time, and are excluded from uptime commitments.

  13. Termination & Suspension

    • Either party may terminate at the end of a plan term. We may suspend or terminate immediately for breach.
    • Upon termination, your license ends and you may request a copy of your User Content within 30 days.

  14. Disclaimers

    • The Service is provided “as is” and “as available,” without any warranties, express or implied.

  15. Limitation of Liability

    • ProductFlo’s total liability will not exceed the fees paid by you in the 12 months preceding the event giving rise to liability.
    • We are not liable for indirect, incidental, or consequential damages.

  16. Indemnification

    • You will indemnify and hold harmless ProductFlo from claims arising out of (i) your use of the Service, (ii) User Content, or (iii) your breach of these Terms.

  17. Export Compliance & Anti‑Corruption

    • You must comply with applicable export laws and warrant that you are not on any U.S. denied‑party list.

  18. Governing Law & Dispute Resolution

    • These Terms are governed by the laws of the State of Georgia, USA, without regard to conflict‑of‑law principles.
    • Informal Resolution: Parties will attempt to resolve disputes informally for 30 days before arbitration.
    • Binding Arbitration & Class‑Action Waiver: Except for IP or injunctive claims, disputes are resolved by binding AAA arbitration in Fulton County, Georgia. Claims must be brought individually.
    • If arbitration is unenforceable, parties submit to the exclusive jurisdiction of Georgia state and U.S. federal courts.

  19. Force Majeure

    • ProductFlo is not liable for delays caused by events beyond its reasonable control.

  20. DMCA Notice

    • If you believe content infringes your copyright, contact our DMCA agent at dmca@productflo.io with the information required by 17 U.S.C. § 512(c)(3).

  21. Miscellaneous

    • Severability, no‑waiver, and assignment provisions apply.
    • This Agreement constitutes the entire agreement between the parties.

  22. Changes to Terms

    • We may revise these Terms with at least 15 days’ notice. Continued use of the Service after changes take effect constitutes acceptance.

  23. Contact

    • Wearer Lab Inc. d/b/a ProductFlo.io
      PO Box - 3423 Piedmont Road NE, Atlanta, GA 30305, USA
      hello@productflo.io